Juran's New Course for Quality

Juran wrote, "Several premises have led me to conclude that our companies need to chart a new direction in managing for quality. These premises are as follows:

1. There is a crisis in quality.
2. The crises will not go away in the foreseeable future.
3. Our traditional ways are not adequate to deal with the quality crisis.
4. To deal with the crisis requires some major breaks with tradition.
5. Charting a new course requires that we create a universal way of thinking about quality - a way applicable to all functions and to all levels in the hierarchy.
6. Charting a new course also requires extensive personal leadership and participation by upper managers.
7. An obstacle to participation by upper managers is their limited experience and training
8. An essential element in meeting the quality crisis is to arm upper managers with experience and training in how to manage for quality, and to do so on a time scale compatible with the prevailing sense of urgency.
9. Charting a new course also requires that we design a basis for management of quality that can readily be implanted into the company's strategic business planning and that has minimal risk of rejection by the company's immune system."